September 13, 2009


Type Public (NYSE: DOX)
Founded Missouri (1982)[1]
Headquarters Chesterfield, Missouri, United States
Key people Dov Baharav, CEO, President
Tamar Rapaport-Dagim, CFO
Industry communications, broadband cable, satellite, advertising & media, high tech & services, emerging markets, telecommunications, CRM
Products Amdocs Billing
Amdocs Self Service
Amdocs Ordering
Amdocs CRM
Amdocs OSS
Amdocs Search and Digital Advertising
Amdocs Portal
Services Amdocs Consulting & Technology
-- Business Transformation
-- Systems Integration
-- Product Configuration
Amdocs Product Services
-- Professional Services
-- Product Support
Amdocs Strategic Sourcing
-- Business Process Operations
-- Application Management
-- IT & Infrastructure Management
Revenue US$ 3.16 billion (2008)
Employees 17 000 (2008)

Amdocs is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS), and Web Portal (like XOHM). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries.

Amdocs was originally spun off from the "Aurec Group" (from lat. Aurum - gold), established by Morris Kahn, and dealt only with directory services, e.g. Yellow Pages (in Israel, the name is translated as Golden Pages). Other spinoffs from the parent-company were also given similar names: the former cable television provider Golden Channels (now amalgamated into Hot), an internet service provider named Golden Lines (now merged with Internet Zahav to form 012 Smile), and AIG Golden (a joint venture with the AIG insurance company).[2]

In the early 2000s, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.

Amdocs maintains development facilities in China, Cyprus, Great Britain, India, Ireland, Israel and the United States, operates a support center in Brazil, and has operations in North America, Europe, Latin America and the Asia-Pacific region.

Amdocs' main products are centered around "Customer Experience Systems" (CES), first introduced as CES 7.5 in January 2008. CES is designed to help customers transform their businesses into next-generation customer-centered organizations through a complete product and service suite including products for CRM, customer 'self-service', and business and operations support systems, as well as a mobile advertising, commerce and entertainment platform.

Dov Baharav replaced Avi Naor as Amdocs' CEO as of 2002.

No comments: